Privacy Policy

Data Controller

zenovex B.V. is the data controller responsible for your personal data. Our company is registered in the Netherlands under registration number 94820561, with VAT number NL891406527B01. Our registered office is located at Nieuwstraat 221, 4832 GW Breda, North Brabant, Netherlands.

Data Collection

The data we collect includes personal information that you provide to us directly through our website, contact forms, email communications, and when you use our cybersecurity services. This may include:

• Contact information (name, email address, phone number, company name)
• Technical information (IP address, browser type, device information)
• Communication records (emails, support tickets, meeting notes)
• Service usage data (when you use our cybersecurity services)
• Website analytics data (page views, session duration, referral sources)

How We Use Your Information

We explain how we use your information for specific purposes based on legitimate legal grounds under GDPR. The use of your data enables us to:

• Provide cybersecurity services and technical support
• Respond to your inquiries and communicate with you
• Improve our services and website functionality
• Comply with legal obligations and regulatory requirements
• Protect our legitimate business interests and those of our clients
• Send relevant information about our services (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: (a) performance of a contract when providing services, (b) legitimate interests for business operations and service improvement, (c) legal obligations for compliance requirements, and (d) consent for marketing communications where applicable.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as cloud hosting providers, email services, and analytics platforms, but only under strict data protection agreements that ensure GDPR compliance.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain contact information for active clients throughout the service relationship and for up to 7 years after termination for legal and tax purposes. Website analytics data is retained for up to 26 months.

Data Security

As a cybersecurity company, we implement industry-leading security measures to protect your personal data, including encryption, secure data transmission, access controls, regular security audits, and staff training on data protection. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data we hold
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data under certain circumstances
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing communications

International Data Transfers

We primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses, or other approved mechanisms under GDPR.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze website usage. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following information:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority). You can contact them at autoriteitpersoonsgegevens.nl or by phone at +31 70 888 8500.