Terms of Service

Acceptance of Terms

By accessing or using the services provided by zenovex B.V. ("zenovex," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. The materials contained in our services are protected by applicable copyright and trademark law.

Company Information

zenovex is a limited liability company (B.V.) incorporated under the laws of the Netherlands, with registration number 94820561 and VAT number NL891406527B01. Our registered office is located at Nieuwstraat 221, 4832 GW Breda, North Brabant, Netherlands.

Service Description

zenovex provides cybersecurity services including but not limited to threat detection and response, vulnerability assessments, security consulting, GDPR compliance services, security training, and 24/7 monitoring. Specific service details, deliverables, and timelines will be outlined in separate service agreements or statements of work executed between zenovex and the Client.

User Obligations

As a user of zenovex services, you agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of any login credentials or access information
• Use our services only for lawful purposes and in accordance with these terms
• Cooperate with zenovex personnel in the delivery of services
• Notify us promptly of any security incidents or breaches
• Comply with all applicable laws and regulations
• Not attempt to reverse engineer, hack, or compromise our security systems

Intellectual Property

All content, software, methodologies, reports, and materials provided by zenovex remain the exclusive property of zenovex or its licensors. This includes but is not limited to proprietary security tools, assessment methodologies, report templates, and software solutions. Clients are granted a limited, non-exclusive, non-transferable license to use such materials solely in connection with the services provided. No rights to zenovex intellectual property are transferred to the Client except as expressly stated in writing.

Confidentiality

Both parties acknowledge that they may have access to confidential information during the course of the service relationship. Each party agrees to maintain the confidentiality of such information and not to disclose it to third parties without prior written consent, except as required by law or court order. This obligation survives the termination of the service relationship.

Payment Terms

Payment terms will be specified in individual service agreements. Unless otherwise agreed, invoices are due within 30 days of the invoice date. Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. zenovex reserves the right to suspend services for overdue accounts after providing reasonable notice.

Limitation of Liability

To the maximum extent permitted by applicable law, zenovex's total liability arising out of or in connection with these terms or the services provided shall not exceed the total amount paid by the Client to zenovex in the twelve (12) months preceding the event giving rise to the claim. In no event shall zenovex be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if zenovex has been advised of the possibility of such damages.

Service Level Agreements

Specific service level agreements, response times, and performance metrics will be detailed in individual service contracts. While zenovex strives to provide the highest level of service, we cannot guarantee uninterrupted service availability or that our services will meet all Client expectations. Any service credits or remedies for service level failures will be as specified in the applicable service agreement.

Data Protection and Privacy

zenovex is committed to protecting the privacy and security of Client data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our data processing activities are governed by our Privacy Policy and, where applicable, separate Data Processing Agreements. Clients remain responsible for ensuring their own compliance with applicable data protection laws.

Termination

Either party may terminate the service relationship with written notice as specified in the applicable service agreement. zenovex may immediately terminate or suspend services if the Client breaches these terms, fails to pay invoices when due, or engages in conduct that could harm zenovex or its other clients. Upon termination, each party will return or destroy confidential information belonging to the other party, and all outstanding invoices become immediately due and payable.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet/telecommunications failures. The affected party will promptly notify the other party and use reasonable efforts to mitigate the impact.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands. The parties agree to submit to the personal jurisdiction of such courts and waive any objections to venue.

Amendments and Modifications

zenovex reserves the right to modify these Terms of Service at any time. We will provide reasonable notice of material changes by posting updated terms on our website or by direct communication to active clients. Continued use of our services after such modifications constitutes acceptance of the revised terms. For significant changes affecting existing service agreements, we will seek explicit consent from affected clients.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these terms. The remainder of these terms shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with any applicable service agreements, statements of work, and our Privacy Policy, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral.

Contact Information

If you have any questions about these Terms of Service or need to contact us regarding legal matters, please use the following contact information: